Returns & Exchanges

If the item(s) you have received has not met your satisfaction, you may opt for:

  1. Return and exchange 

         or

  1. Full refund (only certain products)

Please send us an email with your order number to sales@buubees.com within 14 days of receiving your parcel. We will send you a confirmation email and instructions on how to send it back to us.

Additionally, panties, bottoms and sticky bras are not allowed for exchange or refund in view of hygiene purposes.

Return and Exchange

Your item(s) may be exchanged due to the following reasons:

  • Incorrect size
  • Change colour
  • Change to other designs
  • Defect item (please take a photo)

Return and exchange of items can be done via mailing. Please mail the items through a reliable local courier company. Any spoils or damages inflicted upon the items during the delivery shall not be eligible for exchanges and we will not be liable.

Items due for exchange must be in their original condition with the label tag still in place. It must be unworn, unwashed, unscented and not damaged. Kindly wait for 1 - 2 working days to process the return parcel upon receiving them.

Please only send us the item after you have received a confirmation email for exchange. All postage fees, custom duties and taxes shall be borne by the customer. 

Refunds

Full refunds

Full refund is only applicable when you are fully dissatisfied with the item and do not want to purchase it. Items must also be in their original condition with the label tag still in place. It must be unworn, unwashed, unscented and not damaged. Kindly wait for 2 - 3 working days for us to process the return parcel upon receiving them.

Please only send us the item after you have received a confirmation email for exchange or refund. All postage fees, custom duties and taxes shall be borne by the customer. 

Panties, bottoms and sticky bras are not allowed for exchange or refund in view of hygiene purposes.

Bundle refund

For bundle/set pieces with panties, refund will be partial. Panty will be charged at $6.50 for every refund of bundle/set piece.

For example, if the refund piece is wildflower set ($39.97), an amount of $33.47 will be refunded to you. 

If you would like to exchange the bra of a bundle set, you may exchange them for another size of the same design. You may not exchange the bra for another design.

 

 

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