Returns & Exchanges

ONLY FOR LOCAL DELIVERY IN SG

If the item(s) you have received has not met your satisfaction, you may opt for:

  1. Return and exchange 

         or

  1. Full refund (not applicable for panties andsSet pieces)

Please send us an email with your order number to sales@buubees.com. We will send you a confirmation email and instructions on how to send it back to us. All items must be returned within the 14 days window (from purchase date)

A fee of $5.00 will incur for items received on the 15th day onwards.

Additionally, panties, bottoms and sticky bras are not allowed for exchange or refund in view of hygiene purposes.

Return and Exchange

Your item(s) may be exchanged due to the following reasons:

  • Incorrect size
  • Change colour
  • Change to other designs
  • Defect item (please take a photo)

Return and exchange of items can be done via mailing. Please mail the items through a reliable local courier company. Any spoils or damages inflicted upon the items during the delivery shall not be eligible for exchanges and we will not be liable.

Items due for exchange must be in their original condition with the label tag still in place. It must be unworn, unwashed, unscented and not damaged. Kindly wait for 1 - 2 working days to process the return parcel upon receiving them.

Please only send us the item after you have received a confirmation email for exchange. All postage fees, custom duties and taxes shall be borne by the customer. 

Exchange of Bundle items

If you would like to exchange the bra of a bundle set, you may exchange them for another size of the same design. If you would like to exchange your item for a different design, you may exchange the bra for another design of the same price. For example, You may exchange the Everyday Foundation Bra for Wildflower bra.

Exchange of Set pieces

If you would like to exchange the bra of a set piece, you may exchange them for another size of the same design and colour. You may not exchange the set piece for another design. For example, You may not exchange the Edamame bra for Wildflower bra.

We do not allow refunds for set pieces

Following set pieces are allowed for exchange of size only:

1. Edamame

2. Astra

We do not allow exchange or refunds for the following set pieces:

 

1. Rosette

 

Refunds

Full refunds

Full refund is only applicable when you are fully dissatisfied with the item and do not want to purchase it. Items must also be in their original condition with the label tag still in place. It must be unworn, unwashed, unscented and not damaged. Kindly wait for 2 - 3 working days for us to process the return parcel upon receiving them.

All items must be returned within the 14 days window (from purchase date)

A fee of $5.00 will incur for items received on the 15th day onwards.

Please only send us the item after you have received a confirmation email for exchange or refund. All postage fees, custom duties and taxes shall be borne by the customer. 

Panties, bottoms and sticky bras are not allowed for exchange or refund in view of hygiene purposes.

Bundle refund

For bundle pieces with panties, refund will be partial. Panty will be charged at $8.50 for every refund of bundlepiece.

For example, if the refund piece is wildflower set ($39.97), an amount of $31.47 will be refunded to you. 

 

FOR INTERNATIONAL DELIVERIES

We do not provide exchange or refunds for international deliveries except unforeseen circumstances. Please email us for any clarifications.